Shipping policy

nucapaws Shipping Policy

At nucapaws, we’re committed to providing a smooth and reliable shopping experience for our customers. This policy outlines our shipping process across Australia.

Shipping Locations

We currently ship to all states and territories within Australia. At this time, we do not offer international shipping.

Dispatch Location

All orders are processed and dispatched directly from our warehouse located in Brisbane, Queensland, Australia.

Order Processing & Delivery Times

  • Order Cut-off Time: 5:00 PM AEST, Monday to Friday. Orders placed after 5:00 PM will begin processing the following business day.
  • Order Handling / Processing Time: 1–2 business days (Monday to Friday). Once processed, your order will be dispatched from our fulfillment center.
  • Transit Time: 5–8 business days (Monday to Friday), depending on your location.
  • Total Estimated Delivery Time: 6–10 business days (Monday to Friday).

Shipping Rates & Costs

  • Standard Australian Shipping: FREE on all orders Australia-wide.
  • Import Duties & Taxes: All orders ship domestically within Australia, so no additional customs duties or foreign import taxes apply at checkout or delivery.

Delivery Issues & Support

If you experience any issues with your delivery, including delays or missing parcels, please contact our customer support team immediately so we can resolve the issue with the courier promptly.

Contact Information

If you have any questions about our shipping policy or need assistance with an existing order, please get in touch with us:

Please note: Delivery times are estimates and may vary due to courier delays, public holidays, or remote location access.