Shipping policy
NucaPaws Shipping Policy
At NucaPaws, we’re committed to providing a smooth and reliable shopping experience for our customers. This policy outlines our shipping process across Australia.
Shipping Locations
We currently ship to all states and territories within Australia.
Delivery Times
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Order cut-off time:
5:00 PM AEST, Monday to Friday. Orders placed after this time will be processed the next business day. -
Order handling time:
1–2 business days (Monday to Friday). Once processed, your order will be dispatched from our fulfilment center. -
Transit time:
5–8 business days (Monday to Friday), depending on your location. -
Estimated delivery time:
6–10 business days.
Please note that delivery times are estimates only and may vary due to courier delays, public holidays, or remote delivery locations.
Carrier Services
We work with trusted Australian and international courier partners to deliver your order safely and efficiently.
Shipping Costs
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Free Shipping:
All orders within Australia qualify for free standard shipping, with no minimum spend.
All prices on our website are listed in Australian Dollars (AUD).
Delivery Issues
If you experience any issues with your delivery, including delays or missing parcels, please contact our customer support team as soon as possible. We’ll work with the courier to resolve the issue promptly.
Tracking Your Order
Once your order has been dispatched, you’ll receive a confirmation email with a tracking number. You can track your order using the link provided in the email.
Questions?
Visit our FAQs page or reach out to our customer support team — we’re always happy to help.
Contact Information
Store Name: NucaPaws
Address: 95 Passerine Drive, Rochedale South, QLD, Australia
Email: info@nucapaws.com
Phone: 0491 075 213