FAQ

FAQ

Welcome to the NucaPaws Frequently Asked Questions (FAQ) page.
We’re here to help answer your questions and ensure you have the best shopping experience possible. If you need further assistance, please don’t hesitate to contact us.

Question #1: How long will it take to receive my order?

Answer:
Here are our estimated delivery timeframes within Australia:

  • Handling time: 1–2 business days

  • Transit time: 5–8 business days

  • Estimated delivery time: 6–10 business days

For more details, please refer to our Shipping Policy.

Question #2: Do you offer free shipping?

Answer:
Yes, we offer free standard shipping on all orders within Australia. For more information, please check our Shipping Policy.

Question #3: Where is NucaPaws located?

Answer:
NucaPaws is proudly based in Queensland, Australia and operates as an online-only store, allowing us to offer competitive pricing and a wide range of quality pet products.

Question #4: What if I receive a defective product?

Answer:
If you receive a defective or faulty item, please contact us as soon as possible. We’ll arrange a replacement or refund in line with our Returns & Refunds Policy and Australian Consumer Law.

Question #5: Can I cancel my order after it’s been placed?

Answer:
Yes, we offer a 24-hour cancellation window. To cancel your order within this timeframe, please contact us immediately.

Question #6: What is your return policy?

Answer:
We offer a simple and hassle-free return process. For full details, please visit our Returns & Refunds Policy page.

Question #7: When will I get my refund after returning a product?

Answer:
Once your return has been received and inspected, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider.

Question #8: Do you offer warranties or guarantees on your products?

Answer:
Yes, we offer a 30-day guarantee on all purchases. For more information, please contact our support team.

Question #9: How can I contact customer support?

Answer:
You can contact our customer support team via our Contact Us page or by emailing info@nucapaws.com.

Question #10: Do you ship internationally?

Answer:
At this time, we ship within Australia only.

Question #11: Do you have a physical store I can visit?

Answer:
No, NucaPaws is an online-only store, which allows us to offer the best prices and a wider selection of products.

Question #12: Can I place a bulk order for my business or organization?

Answer:
Yes, we accept bulk orders. Please contact our customer support team for more information.

Question #13: What is the process for exchanging a product?

Answer:
For information about exchanges, please refer to our Returns & Refunds Policy.

Question #14: How can I track my order?

Answer:
Once your order has been dispatched, you’ll receive a tracking number via email. You can track your order through the Track Order page on our website.

Contact Information

Store Name: NucaPaws
Email: info@nucapaws.com
Phone: 0491 075 213

Customer Support Hours:
Monday to Friday: 9:00 AM – 5:00 PM (AEST)

We aim to respond to all enquiries within 1–2 business days.